Worst account manager

Patience is the most delayed account manager that we have ever had at MTN. Its due to her tardiness that we cancelled our company contracts. I now want to do a sim swap on my previously contract number *** that was migrated to prepaid and as always Patience doesn't respond to emails or calls. Iv now spent an hour on the phone with 808 who have me the rim around and told me to call sales and then back to 808 who now says speak to 173 and I am just holding on listening to that annoying MTN tune while holding. If Patience wasn't so *********** then we wouldn't have cancelled the services and it seems that this poor service is standard as I cant even get the sim swap done. Perhaps I should PORT the number to Vodacom rather.