Worst
<p>On the 4 of May I requested a early upgrade everything was approved all I had to do was go process the upgrade at a store. So I went to a store where the poor consultant had to sit with me for almost 3 hours just to be sent from pillar to post by the call centres because they couldn't help me either. Now I get told I have to wait till Monday because their credit department doesn't work on weekends. So I get stuff without a phone. What great service MTN.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 May 2017, 23:38Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply05 May 2017, 23:38
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,