1 reviews | Active since Apr 2011
Worst "1st Contract" experience ever!!
<p>I app**** for a contract almost 3 weeks ago. I was promised by the agent that he would keep me up to date about my contract progress. I had to call him every second day with no response. He was either out of the office or on training or some lame excuse. The call centre agents were so *********** and unhelpfull. I probably spent more than R500 on airtime trying to get through to any living soul in the MTN call centre. </p> <p> </p> <p>I finally received my phone on Monday 19/09/2016 with the promise that it would be activated within 3hrs...well 3 days later and nothing yet! I tried calling the call centre for assistance with no luck! No one can assist and they keep putting me on hold.</p> <p> </p> <p>I am fed up and tried calling today to cancel the contract. Every agent I speak to just decides to put me back in the que and on hold while I'm still explaining the reason for my call!</p> <p> </p> <p>I'm going back to Vodacom where i atleast received service! #MTNMUSTFALL</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
