1 reviews | Active since Apr 2009
Worsening service
We have lived 9years in our house near Century City iin Cape Town.<br> The signal is terrible. We have to go outside every time someone tries to call us.<br> This is horrific because my husband receives international calls, so even outside the quality is poor.<br> We have had patience all this time thinking that technology will improve with regards to your towers in the area etc.<br> But its terribly unfair that we are loyal paying customers who have never defaulted who have been inconvenienced for so long and it seems to be worsening! Please explain why the signal is so terrible in our area. Should we go to a provider with a stronger network in our area? We've been customers for at least 17years each and would not like to move if we don't have to. I will give you our address upon request.
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***
Thank you for bring the matter to our attention.
Please accept our apologies for the inconvenience caused as a result of this. Kindly furnish us with more information regarding the Network issues you are experiencing. In order for us to escalate this to our Coverage desk to investigate what the problem could be; please populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Regards,
Ebbedene
REQ:***