Worse worse service

Dear MTN Customer Service,

I am extremely disappointed with the service I have received regarding my contract cancellation request. I have been requesting the cancellation of my contract for almost two months, yet it has still not been actioned.

When I initially followed up, I was told the process would take 21 days, but to date, my contract is still active. This level of service after my contract has ended is unacceptable and very frustrating.

I kindly request that this matter be treated with urgency and that my contract be cancelled immediately. Please also confirm in writing once the cancellation has been completed.