Worse than I thought possible.

I decided to change my contract as I need a new phone. I emailed twice but they completely ignored me. I called 808, after waiting for half an hour the lady I spoke to promised to help me and get back to me, she never did. I waited two weeks, called 808 again, waited another half an hour for them to answer. But this time I had enough and decided to switch networks. The lady I spoke to promised to email me a settlement amount and bank details but never did. I will go find a MTN shop to cancel it and never in my life again do business with MTN again.