Worse services ever

Good day

I am extremely annoyed by the fact that my service was suspended without a notice or warning. After numerous attempts of canceling my insurance, i somehow still gets billed for it every month and no one is taking accountability at mtn to resolve this issue. I went to nigel angelo mall numerous times, called the insurance numerous times to cancel the insurance and i get told its cancel however mtn is still billing me for it.

If am correct all calls are recorded so I want you guys to go on your call records and i check how many times i attempted to cancel my insurance. I want a refund for all payments received after i canceled my insurance. I also want to know what is the process to port my number to another network. I cant believe after years of being with mtn and paying cash every 20th of the month for my account to be suspended cause am only advised now that i am required to pay on the 3rd when I get paid on the 20th.

I keep on forgiving mtn for the bad service i receive and now am about ready to walk away and give my business to another network that is competent, customer oriented and professional. The call centre agent i spoke to didnt even apologies or show any remorse when i now had to make an arrangement to get my services reconnected. She kept on tell me about calling the insurance and mtn billings process without empathizing with how fustrated i was after i told her i cancel the insurance and have been paying my account for years on the 20th.

Very fustrated client Memory Louw ***