worse service than virgin mobile and cell c!!!

Item: MTN South Africa
Rating: 2
Author: Jaco S

My sony z3 is less than three months old and i have insureance....but nobody at MTN can help me and the insureance number doesnt want to work!!! Over the last two days i spent hours on the phone went in to shops but everybody passes the blame!! From Kollonade mall to Milita on customer cares line!!! to mention a few!!!!! Why am i paying insureance??? And what use is paying R800 a month and not getting any service??? I want to cancel my contract!!!!!! Whats going on with MTN??????

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Replies (1)

MTN South Africa's replyOfficial

15 Sept 2015, 14:59

Hello Petethefrog,

Thank you for your post.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***

MTN South Africa's reply15 Sept 2015, 14:59

Official