Worse service than home affairs

For the past 2 months i have had the worst customer experience ever! I own a cat s60 smartphone which was booked for repairs over 2 months ago, the phone was sent to the repair center in Midrand.

I was told that I will be contacted 2-3 weeks after the phone was submitted. 4 Weeks later I phoned the Rustenburg branch in the Waterfall mall which directed me to the repair center, and then the fun began, the first call I made to the repair center was on 29/11/2017, I was then told that the repairs are complete and that the device will be dispatched.

2nd Call was on 01/12/2017, I was told that because the phone was repaired under warranty there is a sum which needs to be written off.

3rd call was on 05/12/2017, i was told that I first need to send through the P.O.P of the phone. Which is understandable, but why could they not tell me this the first time i called?

I contacted the repair center on 11, 12, 13, and 15 December 2017 where I was told that the phone will be dispatched. (I just never realized it has never been done).

On 20/12/2017 I phoned the repair center and was told that the phone was dispatched on 14/12/2017. Great news, I was so exited, just to later find out it was yet another lie.

I phoned the mtn store in Rustenburg Waterfall mall on 22/12/2017, asking if they have received my phone yet, still nothing. The operator said he will call the repair center and phone me back. 2 Minutes later he did call back, only to bring more bad news. He told me that the phone has not yet been dispatched and is still at the repair center.

He said that he will send an email and follow it up with them, so i have a little hope in this person, time will now tell if it is false hope or not.

Unfortunately i can only choose one "nature of your review" where i would have liked to select: 1. Late/no delivery 2. Passing the buck 3. Repairs/servicing 4. Bad service again, unfortunately i am limited!

I just can not wrap my head around this; how can a company that sells 20th century products and that is one of the leading service providers in the 20th century can not understand how to provide 20th century customer service? it is an absolute joke!

To wrap this all up, MTN has provided me with the worst/slowest/most frustrating customer service! On top of all of this, i am still waiting for my device to be "dispatched" after the repairs have been "completed" for over a month ago!