WORSE SERVICE PROVIDER

I'm the last person to ever complain about anything but I have had it!! MTN is by far the worse mobile network in South Africa with the worse customer services I have ever dealt with. This complaint does not include the multiple complaints that accumulated over the last year, but today I am gatvol. I recently decided to give MTN one last chance as I am already a contract holder with them. Two weeks ago I decided to add another contract specifically for data. Seeing that they were busy at the Brooklyn MTN shop, I used the self service, adding all my details to this machine. After submission, I was told they will contact me via SMS/call me as soon as the next available consultant is available. After wondering for 3 hours in the shopping center, I realised that they will NOT help me today (it has been two weeks and still havent received that SMS or call from MTN Brooklyn). A few days later I went to Wonderboom MTN. After waiting for 40 min I finally spoke to a consultant. After multiple attempts to submit my application via the consultant and answering a series of security questions 4 times and waiting more than 2 hours, the consultant still could not successfully submit my application and was told that they will give me a call later that day. Two days later, the same consultant called me saying that he is still trying to submit my application and, again, a series of security questions was asked and was answered successfully. He promised to call me again later that day (he did not). I went to Wonderboom branch and he said he is waiting to hear from HQ to hear why an application is taking so long, he will call me later (he did not...) The next day I went to Wonderboom branch AGAIN, and still no feedback thus no successful application. I said the the consultant that I will rather apply online as, according to the T&C , you will get an answer within 38 hours (This has been more than a week now). A few days later, after I cooled down as I was very frustrated, I app**** for the same deal online. After filling in all my details, I got a notification saying that a consultant will call me. A few days later (today) an MTN consultant phoned me. Again, I answered a few questions after which the consult says congratulations, you meet all the requirements. A few moments later the consults says that an unexpected error popped up saying that there is a merging issue with my profile. I have no idea what that means and she was also not too sure. She told me to phone customer services to sort it out. I AM SORRY, I will NOT call customer services as there is NO proper services available at MTN and this is an issue, I feel, MTN should sort out FOR me as I did everything that was required from my side. The last time I called MTN was a year ago regarding data that was deducted from my monthly data rather than my daily data. Needless to say this issue was never sorted out and, on top of that, even though I called from my current MTN number, I was billed for phone call, probably 30 to 40 min call, I cant remember (which I feel should never be the case when calling a customer service number). I regard this as absolute poor services and I regret switching over from my previous mobile service provider. I will not recommend MTN to anyone!!!!