1 reviews | Active since Jul 2016
WORSE SERVICE PROVIDER!!!!!!!!!
<p>EVERYTIME I LOAD MORE THAN R30 MTN MTN FEELS THE NEED TO TAKE MY AIRTIME AND GIVE ME R100 BONUS TO USE FOR MTN-MTN CALLS. </p> <p> </p> <p>Even though you load DATA they use your airtime for updating apps. </p> <p> </p> <p>Checked with another service provider and FIY MTN My settings and apps on my phone is correct ***update when in WIFI area**** </p> <p> </p> <p>Received an e-mail my complaint will be dealts with in 5 days ... </p> <p>GOOD BYE MTN </p>
Good day Andrea Andrews,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Andrea Andrews,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********