worse service in history

Dear MTN Customer Service Team, I hope this message finds you well. I am writing to formally express my dissatisfaction with both the customer service I have received an issue regarding incorrect debiting on my account. 1. Customer Service Concerns: I contacted MTN customer service for assistance regarding the cancellation of the home router that I took through Mondo Salas Regrettably, the service I received was subpar. The representative seemed ill-equipped to resolve my issue and provided conflicting information. Despite multiple follow-ups, the matter remains unresolved, and I feel that my time has been wasted. As a loyal customer, I expected more efficient and professional handling of my concerns. Even when speaking to the “ Manager from Retention” Donald that was not very helpful , as a manager he didn’t even make an effort to assist in no way the device was returned to the more then a month ago and if I don’t call MTN wont even make an effort to make contact with me to assist.

2. DSV Customer Service This service was disgusting when the MTN representative called and asked to speak to the MTN collection person they advised that they couldn’t take my call because they didn’t have headsets to speak with which I feel is very unacceptable and very unprofessional 3. Incorrect Debiting: In addition to the poor service, I have noticed discrepancies in my billing. On 31 October 2024, I was incorrectly debited R838.28 , which does not align with my plan or usage. I have checked my records, and I firmly believe this charge is erroneous. Despite my attempts to clarify this with customer service, the problem persists, and my account hasn’t been refunded as yet I kindly request the following actions: • An immediate review of my account and the amount to be refunded. • A detailed explanation of why these charges were app****, including an itemized breakdown. • A formal apology for the inadequate customer service and the inconvenience caused. • A clear timeline for resolving these issues. I trust you will treat this matter with the urgency and professionalism it deserves. Should these issues not be addressed promptly, I will have no choice but to escalate this matter to the relevant regulatory authorities. Please acknowledge receipt of this email and provide an update at your earliest convenience. Thank you for your attention to this matter. I look forward to your swift resolution of the issues raised. My Cell is ***