Worse service I have ever had
<p>I must say I have been a client of MTN for many years and never had a good experiance when dealing with their call centers. It seems impossilble to get hold of anyone.</p> <p> </p> <p>Recently my phone got lost, I app**** for insurance. It normally takes 7 days, it is now 3 weeks later. The call center number drops after 10minutes and no one ever pics up.</p> <p>I wrote many e-mails to the insurance department and dont get any feedback. Not really sure why I keep putting up with the kind of service if there is other networks I can join.</p>
Good morning Johnny
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good morning Johnny
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***