Worse Service from such a big Provider (MTN)

Item: MTN South Africa
Rating: 1
Author: Rodney P

Hi, I have been a MTN customer for so many years but the service I recieved is truly terrible and sad. I went for a number swap to the Mtn store in West gate Mall on the 28 January 2019 and there I was asked to pay a fee if I want a number swap, which I did. Today is the 11 Febuary 2019 and I still cant use my phone because it says sim not provisioned. We called the activations department so many times on ********** 622 and they made promises after promises and still no assitance was recieved. We have been sent from pillar to post and non of the MTN call centres or stores can assist us. My phone is still not working, (I can only make emergency calls) and I still have not recieved any assistance, a supervisor at the call centre mentioned that it would take 48 hours but still nothing has changed. How long does it take for a number swap? What a useless service. from such a big provider.

Helpful (0)

Replies (3)

Rodney P's updateReviewer Update

12 Feb 2019, 12:13

Hi Jessica, Kindly contact me on ********** 849, its my fiances number.

Rodney P's update12 Feb 2019, 12:13

Reviewer Update

Hi Jessica, Kindly contact me on ********** 849, its my fiances number.

Rodney P's updateReviewer Update

12 Feb 2019, 19:30

My sim card has not worked since January after doing a number swop. I've contacted Mtn numerous times and spoke to *********** staff who either transfer you or tell you that they will attend to your query and they end up doing absolutely nothing. I've sent numerous emails to mtn and all they do is supply you with a reference number and that's where it ends. Today my dim card was supposed to be topped up with data minutes and sms but due to MTN horrific service my sim card still does not work and I'm sure the data will magically just disappear as well but when it is time for mtn to debit my account I'm sure they won't be so useless. I have never in my entire existence experience such pathetic service. I will not recommend Mtn to anyone even if they paid me and I will tell anyone that is willing to listen just how utterly useless they truly are.

Rodney P's update12 Feb 2019, 19:30

Reviewer Update

Rodney P's updateReviewer Update

12 Feb 2019, 19:38

If I did not have a contract with Mtn I would change my network provider in a blink of an eye and I suggest that everyone using this network do the same as soon as possible because you will inevitably experience countless problems with MTN and their staff. This is truly a bubblegum network provider

Rodney P's update12 Feb 2019, 19:38

Reviewer Update