Worse service for 2nd time

<p>I took out another contract despite the service received previously with a contract phone I had, the refused to repair my previous cell phone claiming that the damage was caused by the user. I now have a Iphone 6S which crashed while I updated the IOS 10 software, the handset was taken to the MTN store in East Gate about a month ago and received a call last week to collect which I did over the weekend.</p> <p> </p> <p>The following are my concerns:</p> <p> </p> <p>1. While the phone was with their repair centre was I not updated on the progress nor findings.</p> <p>2. Upon collection of the phone, did the person who handed it over not know if the phone was repaired.</p> <p>3. He stated no document was send along with the phone to advise what has been done or if anything was done.</p> <p>4. The phone was not even charged to confirm if this was done while being at the store.</p> <p> </p> <p>In the event we can not come to a conclusion will I log a formal complaint with the NCC (National Consumer Commision), I would like a formal response as soon as possible as your comapny thinks that they can walk over people. I would like a detailed report of what was done with the phone if anything at all was done and a way forward</p>