Worse service ever & false information provided, Lack of service

I app**** for a new data only contract with MTN and after completion of this application several times and due to the continuous issues with their system/s and back and forth between many departments, I finally got a contract with MTN.

This package was handed over to DSV Couriers to deliver this package to me. I was then contracted by them after several attempts to get hold of them was told that Verification documents needs to be taken from myself to their warehouse for scanning and documents as follows below.

1. ID Document 2. Proof of residence 3. 3 month bank statemements.

This is the first time that has ever been asked of me for delivery of a telecommunication package and I am extremely disappointed in the way this matter has been handled.