1 reviews | Active since Sept 2013
Worse service ever been with mtn for the last 7 years
I have 2 upgrades due on the 1st of dec 2017 i will out off south africa from the 2nd off november and will only return nest year i have requested an upgrade for the 1st of Novemeber so i do not have to cancel my contracts with Mtn
i have 4 x lines with Mtn i have emailed the retention department 4 times now and got no response from them my time is running out mtn does not care about the customer all they care about is money money money i have a contract with Vodacom as well and they have gladly assisted me as they understand the situation
all off my payments are up to date i require an urgent upgrade on 2 lines
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team