Worse service ever

Good morning

I am using MTN for years now on a contract basis and never have I experienced this unhappiness.

I took a phone contract out in March and I till this day regret it. Firstly when I app**** to open the contract they were very eager to help me and told me how much I qualify for ND I have a good credit score. Which I know as I do not like opening accounts.

The problem started whereby my account run up to R1000 one month. My debit order of R600 failed and my service was suspended. Meaning I can't use my phone. Bare in mind I working from home. Work can't get hold of me. I can't open my complex gate to go anywhere as it works from my phone I can't use my banking app. Planning a wedding my wedding planner could not get hold of me. I had to pay R156 for an Uber to take me into the branch mtn to go see what's the problem.

Before going to the branch I phoned mtn costumer services. They say the billing department billed me right my spending limit was never put on 0. And than he emailed me my account of R2000. Now imagine that shock u budget to take out a phone contract of R600 and they bill u almost R3000. I went to mtn spoke to the manager he admitted that he can't afford to fix every employee mistake the client must take responsibility ND make payment arrangements. Oh wow I was so shocked ND disappointed never ever in history have I heard you can't fix a mistake as a manager. The next month the same my phone got cut again. I yet again went in to the branch. The consultant told me the time I was there they thought the set the spending limit but they didn't they did it wrong all this time. My account is now on R5000 due to mnt staff who wasn't trained properly including a manager.

Please tell me can I return there phones ND end this contract as there R5000 arrears is messing up my credit record. Do u think this is fair.

Hope u can come back to me. MNT on FB claimed they will come back to me still waiting. The manager at the branch is useless ND the service sucks. Due to this my credit record is suffering.

Regards Bianca Cell ‪***‬ Sent from my Huawei phone