MH
Marisa H

1 reviews | Active since Aug 2016

19 Sept 2016, 13:33

worse service ever

<p>I went to MNT York street branch George in search to either buy a new phone or get an contract.</p> <p> </p> <p>After being assisted by a trainee whom new nothing and with every question asked had to go to another consultant back and forth for the answer, I was told that not only don't they have any stock of the Sony M4 Aqua or the Sony M5 but that they cannot order phone for custormers as there are to many come backs and this said with so much attitude by the coloured lady consultant.</p> <p> </p> <p>I was so discussed i walked out the store is this the worse service ever. Not a sent of helpfullness from her, I even felt sorry for the poor trainee.</p> <p> </p> <p>My question is then Why are these phones still on display and printed in their September edition booklets?</p> <p>MNT york street wont see my again, I took my bussiness to Cell C.</p> <p> </p> <p>dissapointed customer</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Sept 2016, 14:28
Official

Thank you for bringing this to our attention.

We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.

We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards to you.

This matter will be escalated to the relevant management team for their attention.

We are really sorry for your bad experience.

Regards

Nompumelelo

REQ:***