LM
Lebogang M

1 reviews | Active since May 2016

25 May 2016, 07:37

Worse Service ever

<p>I contacted MTN in march after R98 airtime just dissapeared in my phone, I contacted the call centre and they told me they will investigate it , but no feedback was provided ever since, In April i contacted MTN with reagrds to the limit usage thing they have, the consultant who explained was not clear and MTN never informed me with this change cause my contract ever since i had it, it never had usage limit...Saterday on 21st of this month i couldn't make outgoing calls and i had R28 airtime on my phone, it said i had insiffient airtime , i restarted my phone next all my airtime and data was gone...I called the call centre again and spoke to Kamogelo, she tried to explain to me about background update, I told her all my application request permission 1st before update so thats not possible...So still no assistance...At the time i bought i had R15 and she said she will refresh my sim on the network and i should restart my phone, Next thing my airtime was gone again...Last night i bought R30 airtime and i tried to purchase data but it didn't allow me, instaed it gave me the usage limit error again, when i tried kto make an outgoing call it says i have insufficient funds...So again i called the call centre and spoke to aquila hlabile...And again i'm stil getiing the same old same old...My airtime is not being refunded , my data just dissapears and MTN Are doing nothing about it....I need someone to get back to me or else i'm taking this far</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply26 May 2016, 13:49
Official

Good Day Lebogang Moima,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records the R30 airtime loaded on the 24 May 2016 was used on the internet. Kindly note that your data bundle is used on your phone and as well as the number you are sharing data with using the Data share service.

Remember when Data Share is activated the number linked to your data will always start with your bundle when using the internet. It will only use its own data bundle if you do not have a data bundle. When you load a data bundle then the connection on both your number and the number linked will use your bundle. Please contact our Data Support team on 1555 for advise on how minimize the volume of data used.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

LM
Lebogang M's update27 May 2016, 09:44
Reviewer Update
Hi Itumeleng What you telli ng me about the data share i understand but , you failing to explain to me why is it that when i have airtime on my phone i fail to make outgoing calls as well as buying data , you still didn't explain credit limit/usage limit what ever it is , as i never had that on my contract when i upgraded and this thing is recent...Like now i bought airtime from my internet banking but i cant make calls...Please explain that