CN
Chris N

1 reviews | Active since Apr 2016

19 Apr 2016, 10:17

Worse Service Ever

4 query in 6 months with MTN and no1 ever contacts u back. <br> <br> proof of purchase required this time. <br> Called the call centre on the 19/04/2016 was told cannot to go to the branch. get to the branch and they say I need to call the call centre. Then given the number *** to call which is an automated activation service...Really!!!, then I then used Google to find MTN direct, I call them and they say they will email it to me in an hour. 2 hrs later I call and they say they can only find my contact from 2012 and not my 2014 contract n that I need to call corp on ***. I call them and there systems are slow and was told they will call me back. 20/04/2016 call back again and told I need to call 809.Spoke to Mandy Rasego (she needs to be taught how to speak to clients) n she can can only see my 2012 contract same sorry, she needs to escalated to the team later which takes 24hrs. can any1 HELP!!!<br> Does nobody know the process for a client to get their proof of purchase??? and why am I a corp client???<br> Been an MTN customer all my life, my contract finally comes to an end this month and then I or my family will never be your customer again.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2016, 19:48
Official
Hello ChrisNaidoo!12,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike
REQ:***