Worse service ever
<p>I want to cancel my account as my due date have been reached. This is the most difficult thing to do in the world.</p> <p>At first I went to MTN vaal mall and they informed me that the process has been changed and I must call 808 from my phone to cancel the contract. </p> <p>That was a week back. Since then im calling 808 and hold the line for more than n hour at a time without someone answering to assist me.</p> <p>But when you just call for enquiries, the phone is been answered within 30seconds.</p> <p> </p> <p>MTN is the upmost worse cellphone provider I have ever come across. Their signal is bad and their customer care is non existing. </p> <p> </p> <p>Never ever again will one of my family members own a MTN contract again.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0