WORSE SERVICE EVER

<p>Good Day,</p> <p>I am a very unhappy customer. I am waiting for my query to be sorted/solved since last week Thursday 01/12/2016 when i took my cellphone back due to techinal problems as i was also in my 7 days to change my phone. I was told that my contract has been reversed but on the system it still shows my next update is only in 2018(which is incorrect) which need to be sorted by the retention department and they only work via email.. the mtn staff cannot call the retention department (how pathetic is that). Mtn service sucks big time. I have been trying to get hold of Promenade Mitchells Plain Branch in Cape Town on ********** 539 since 8am this morning and the phone is just ringing and then the call get cut. A simple query cannot take them 3 working days to sort out. I have been with MTN more than 10 years and to get treated so unfairly that they cannot event solve a simple query is pathetic. I am considering and moving my business else where.. most definately. <br /> My name is Juanita Coert and i am disgusted by the type of service is given to your customers. The attitude of the staff is they cannot give time frame when this query will be sorted. OMW! do you still get this type of service... where is the world class service?</p>