1 reviews | Active since Oct 2015
Worse service delivery
This is now the 4th time I am reporting MTN. For the same problem. I was promised by someone in a management position that they will contact me to solve this problem. My A5's screen is loose from the phone. AGAIN. After taking a day unpaid leave in January to sort out this problem, after making a big issue on hello peter. And being promised that someone who is not an operator will contact me. AGAIN my screen is voming loose from the phone. When will MTN realise they gave me a phone that only has problems and replace the phone. I pay my bills every month. But they never keep their promise of service delivery and good products to me. I am fed up with this company. We are removing ourselves from this company (4 contracts) because of this.
Thank you for your post.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having. or replace it depending on the nature of repair/fault.
Regards
Thabelo
REQ:***
Thank you for your post.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having. or replace it depending on the nature of repair/fault.
Regards
Thabelo
REQ:***