Worse service, customer care 0 rating. Never get an agent. 2 days trying and nothing.

I have been with MTN for over 19 years, I had a issue with my phone and unable to use my prepaid number. I got a new sim card and it was declined for the number I am wanting to be active again. I keep getting different stories from people on what needs to be done. Then to hear my number has not been active since 2022, but I have used it since my contract ended. Made and received calls, even MTN called me with new deals. This is really pathetic, cause when I spoke to the person at Cape Gate I was told I need to get the sim number in order to sort out everything. Now I get a different story completely. Really worse service I have ever experienced from a company.