Worse service, changing my network provider

<p>Recently ... I was possessed to change my network to MTN from Vodacom.</p> <p> </p> <p>But what the hey, I decide let me give them a shot. Worse mistake. I took out a contract which was a total nightmare to get in the first place for an Iphone 6s. Not even a year later the phone appears to have lines in the screen which randomly appeared after the phone was on charge. No damage is found to be on the phone.</p> <p> </p> <p>I take the phone immediately to Iphone who treat me like royalty and offer me a replacement phone until they can provide me with a refurbished phone due to the fact the phone is still under warranty and there was no damage to the phone. I stop them by saying that I took the phone out at MTN. Unfortuanately they could not help so I went and took the phone through to MTN. </p> <p> </p> <p>So here we go ... they take phone in. </p> <p> </p> <p>The phone gets sent back to the store because they provide the incorrect IMEI number on the form. Then 2 weeks gone no contact from the Cresta store or Midrand repair centre. My husband keeps following up, still not contact until they tell me they cannot repair my phone which is still under warranty and the repair will cost R6400. This is ridiculous!!!</p> <p> </p> <p>We go into store to collect the phone. The phone is switched on and the screen is 10 x times worse than how it looked when it was booked it. We asked the consultant to please ensure that the store manager at Cresta contact us urgently on Monday 2 weeks ago. Still no call. No feedback. This is absurd!!!</p> <p> </p> <p>I will never again deal with this network provider or MTN Cresta again. I will put a stop on my debit order until I receive feedback as I am now paying for a phone and contract I cannot even use!!!</p> <p> </p> <p>Whats worse is they cant even offer a replacement phone. I am appolled!</p> <p> </p> <p>Never have I ever received such lack of interest for a customer. I will actually put together a full detailsed report and send through to all my contacts and the papers as this is ridiculous!</p>