Worse service, Bad attitude

Where do I even start?

23 Nov 2018 I received an email from a colleague about the MTN corporate/business black friday.

9am I send an email and I sent all required documents... a month later I have not received the order and nobody cares to call and update me on the hold up instead I have to call and when I do get through I get told that I am not their only customer. like??? really? Is that how you treat your customers @MTN?

Fine, Dec 20 after escalations, I get an sms that contract is approved and courier company will contact me with delivery arrangements... which courier? where's the ref or tracking number?

The incompetence of these people is beyond me! having to wait over a month for a contract I can get from @vodacom, @cellc, @telkom? since I am not their only customer maybe I should just take my business elsewhere where I will be treated like their only customer since @MTN is failing.

I phoned last week wanting to find out about the courier company, but who am I for them to take my call? after holding for 6 minutes 13 seconds the phone is put down. just like that....

@MTN I need answers