Worse service

*Worse service*

to whom this may concern, after months and months of trying to get this resolved I have had no response from MTN South Africa it is disgusting the way empty in handles the customers this is ongoing for now 4 1/2 months since black Friday November last year still not been resolved all I get is lies and more lies and they don’t care about customer service all the customers it is a shame that in these days when things are so tight companies as big as empty in use people for the own interest so once again I’m gonna follow all the emails that I’ve sent in the past four months and I am putting this on a hello Peter and hopefully I can make people away with empty in does to the customers and maybe then they’ll go somewhere else I will wait a response from this.

Good day Mr Motsa, I would like to Bring to your attention the following: on the 26th of November Black Friday I walked into MTN Store in Sandton City to update my contract which was up for an upgrade, I Opted for a Sim card contract which was(My MTN Sky Silver-36 months ITBL_sim only _2) it is now almost 1 month later and I still cannot get my two Sim cards activated, after several times going to the store at SendtonCity and requesting the Sim cards to be activated I get told that there is a problem and it’s gonna take long to sort out that I find unacceptable and breach of contract please may someone sort this out or I will take it further. my reference or query number is as follows REQ ***(contract number SEQ No2021 , acc.no.ca*** and my mobile no+***2 . in the meantime I have now been sent more advertising of the same contract and now only for a period of 24 months which I had did not have that option before it makes me even more angry I have been a loyal customer with NTN for over 25 years and do not expect service of this nature it’s disgusting if something is not correct it and done soon as possible I will take it all the way to the top regards unknown.jpg Mr Carlos Alves General Manager +*** ; +*** Email: ***

Good afternoon Pat, last year on black Friday I went in to mtn in Sandton and did and upgrade on a Sim card the contract was sky silver 36 months which entitle me to an extra two Sim cards which were supposed to be activated for me I have now spoken to people at your head office I have written to your CEO and I still sit with the same problem and I cannot get the Sim card to be activate ,this for me is breach of contract and if it doesn’t get solved immediately I will cancel this contract and take it further to whether I have to go and believe you me I will take it all the way up if necessary newspapers and the media I find this totally unacceptable that now four months later I still cannot use my Sim cards , this is absurd and unprofessional I hope to hear from you as soon as possible kind regards CAF Alves, Account number *** contract sky silver 36 and cell number ***. PS in this includes customer care which I have had no Corporation Mr Carlos Alves General Manager +*** ; +*** Email: ***

Mr Carlos Alves General Manager +*** ; +*** Email: ***