Worse Online Service Evere MTN\MondoCustomer Care

I app**** for a new contract on 8 Match. Nobody called me and confirmed. Next thing my contract was submitted and apparently the phone was shipped. I did try to contact the Sales\Customer services to change the contract to a watch and phone deal and was told they sent the message to sales and they will call me back. This morning i was told the phone is with the courier and they did call me and I didnt answer which is a big fat lie. MTN\Mondo is terrible at communicating and customer service is non existent. Dont know why I opted for the Online application i should have just went to a store and speak to a consultant.