Worse nightmare!

MTN South Africa

MTN, I'm extremely frustrated with the poor handling of my home internet account.

My home internet WIFI was switched off due to alleged non - payment, yet I made payment on 20 December via the MTN APP. I was later informed that MTN incorrectly allocated this payment to my cell phone contract instead of month-to-month router account an error on your side!

I was asked to provide proof of payment, which I submitted on 2 January. Despite this, I'm still being told that the proof of payment was not received, and my internet remains disconnected.

On top of this, I have also been charged R36, and no one is able to explain what the charge is for. This lack of clarity and accountability is unacceptable.

I have done everything required of me, yet I'm being penalized for internal MTN errors.

On Monday (05/01/2026) I was called by one the team leaders Mukelisiwe Mabele and has informed me that the issue has been escalated to Banking Transfer and gave me this reference number REQ***.

Today I called again to do a follow up and I was told that the above defence number is from an old ticket 2023 and has been closed a long time ago THEREFORE I need to open another ticket and send proof of payment again. It’s been 5 days without internet