Worse network to joing

I dont know what is going on at your call center because your agents are lazy and dont want to even do their work i have been calling in everyday for the past week to reconnect my lines a simple thing such as that but your staff is taking me from pillar to post i dont know what tuckshop MTN is playing at but if this sort of behavior continues then i will be forced to leave this network provider and also escalate it further to icasa if people dont want their jobs they must resign.I lost my job in May due to retrenchment i communicated with the call center, yes i was told that there is nothing that can be done but the first thing i did when i got a job was to do a payment arrangement with them and i have been paying my bills and keeping up my side of the contract but unfortunately on your side nothing is being done i dont know what to do anymore or should i just stop paying then you'll take me seriously