WORSE NETWORK ON EARTH!!

Good Day

Trust you well

It is with great regret that I write to you today,

I want you to note that this isn't the first time I have had a horrifying service with mtn, this is now the third instance yet I have 4 contracts with you guys.

I contacted your centre to change my main number from *** to ***,

They couldnt assist me as I dont have the *** number any longer and xds is blocked so they can't ask me security questions.

I was advised to call rewardsco for assistance, they changed the number for Communication from rewardsco but never changed the main number on my side.

Alot of back and forth and I was assured that my delivery will take place today, dsv advised that biometric isn't working they are offline, however, they need otp, we cannot retrieve otp as we no longer have the ***.

1) if your biometric system is offline, why implicate me, it's not my fault that your system isn't working.

2) this isn't the first time that mtn gave me the runaround. Prior to this previous in 2023 took almost a month to deliver.

3) prior to that I was changed from my current plan to a data plan without my consent in which I was compensated for.

Now if I don't get a resolution within 24 hours on how you going to fix my issue, I will then escalate this to ICASA.

All I want is my delivery that's all!!

I spoke to agent now who I asked to speak to a manager and she advised that a manager will call me back immediately, manager never called me back...

Is this the service that mtn provides, if so people need to know how you operate..

This is now going to Hello Peter and Social Media and to ICASA in 24 hours.