AG
Adele G

1 reviews | Active since Jun 2016

14 Jun 2016, 13:09

Worse Network ever!!!!!!

<p>My cellphone has been giving me problems from January this year, i have contacted MTN and has logged my complaint and it is June and still nothing has been done. i am paying quite a substantial amount and this also includes insurance. so im basically paying all that money for nothing and my cellphone still doesnt get repaired or i get attended to.</p> <p>MTN is by far the worse network that i have dealt with their call center is always unavailable and forever cuts me off. MTN needs a better method of gettings things done and a suitable contact service.my contract is coming to an end and my cellphone is still not being repaired. i will never go with MTN again and their service sucks like their reception :) </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jun 2016, 16:36
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********