Worse mtn Experience Ever !After bein such a Loyal

One Extremely Dissatisfied mtn customer -<br> When I want to do a Simple cancellation of contract (contract expired) to prepaid and open another new contract on my primary number I encounter numerous problems -delay's,unremarkable bad customer service from agents with the worse unfriendly attitude ever,with no sense of courtesy or urgency what so ever!I have called 808 5 times and to date the contract is still active.I phone 808 continuously and get disconnected @least 6/8 times before I get an operator -total time awaiting an agent Minimum 3hours -how Ridicules is that ?but I didn't have a choice because Mtn shop(campus square)tells me that they cannot assist Period! Another dissatisfaction where I have also waited more then two weeks for a new phone to be ordered-which hasn't been done. An now to Top it off I might be having the new months debit order still going off -and yet I didn't use any of the air time as instructed on the third call made .Yes complaining over valid reasons! Who Will be compensating me for my time and money lost in business, time spent re-dailing 808,the effort,energy,frustration and agony-over something that I have followed the correct procedure for-***