cR
claudine R

1 reviews | Active since Jul 2014

21 Jun 2016, 05:58

Worse Fu*ken company ever

<p>I don’t even know where to start with this disgusting company...</p> <p>I submitted a claim on their website on the 10/05/2016 for my Sony handset that is damaged. I did not get any feedback on whether my request was received or not. I than "like an idiot" sent an email to ********** on the 14/05/2016 REF:( ********** 4) and guess what? I still didn’t get any feedback from them...which doesn’t even surprise me Cause they so Fu*ken ***********. I then tried calling for days, holding on for 45mins onwards just to speak to someone...no luck with that either...like why the Fu*ken hell would you provide a contact number when no one ever answer...what kind of bull **** is that...eventually on the 14/06/2016 I finally got through to someone after waiting for 46mins just to speak to someone...the lady I spoke to Refliwe REF: ( ********** 81) said she’d escalate it to her supervisor and I would get a call from someone the following day to arrange pick up for the device which never happened. I am so fricken ****ed...my phone is more Fu*ked than it was when I submitted the claim on the 10/05/2016...I than "like a "KANT" called them on the 20/06/2016 and spoke to a gentlemen Patrick REF: ( ********** 34) who told me the exact same thing the previous consultant told me, that he would escalate it to his supervisor, he said that I would get a call the same day which was yesterday to arrange pick up for the phone...which never Fu*ken happened...</p> <p>I’m gna write about you guys everyday on Hello Peter till I get service from you guys which I’m Fu*ken paying for so that everybody can know how Fu*ken disgusting you are and I know that you gna respond to this complaint saying:</p> <p>Thank you for your post.</p> <p>We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.</p> <p>We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.</p> <p>We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>warm regards</p> <p>Same Fu*ken song but none the less, like I said, I’ll report a complaint everyday till I get the service I’m paying for...</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2016, 08:54
Official

Good Day Diondre25,

Thank you for your post

Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ: **********