Worse first time experience with MTN !!!!!

I apologize if this is extremely long to read, I never post on Hello Peter or complain however dealing with NTN has just been so upsetting and I feel the need to advise others. I app**** for a contract for 2 devices on the 11th May 2021, I allowed them some time to process the order and arrange delivery, by Thursday the 13th of May I started getting concerned that I have not received any feedback, so I reached doubt , I contact them however calling MTN on 083 135 number which by the way is just such a waste of airtime as there is no option to speak to a consultant.

I sent through endless emails, at times just spamming them to get someone attention, however this was to no avail, I was told ''our sales team will contact you ''. on Saturday the 15th May I received a email advising that one of the devices are out of stock and therefore we could not process the order and we would need to re-evaluate and again someone from the ''sales team '' would contact me. Due to it being a weekend I had then waited till Monday, I emailed again on Monday , I emailed and emailed and again no feedback, my emails would be acknowledged occasionally with the same line of ''Our sales team will contact you back'' same issue happened on Tuesday and a customer care agent called me and basically allowed me to vent and told me the same thing as all the emails, to this day I am still unsure her reason for the call as there was no solution when we hung up and by close of business on Wednesday 19th May I still haven't received ANY CALL or EMAIL from the ''sales team'' , I wanted to cancel. I did also reach out via social media, specifically Face book Messenger, however they could not pick up my query through the email reference number provided and asked for additional information which to me felt too sketchy , board lining identity theft, so I left that option. Eventually after reaching a point of ''I am over this '' I chose to submit a request to cancel , I then received a call Thursday morning from a sales team agent who advised me which device was out of stock and then basically re-submitted a new adjusted order, this sales agent was so cold and you could hear and feel she really did not care about my ordeal all she needed was to process this sale and say the famous lines of '' we sorry this happened '' and move on with her life.

For my first time dealing with MTN this has been a horrible experience and even after submitting the application and finally moving forward, I feel like this was the worst decision of my life , I feel so uneasy and truthfully so hurt and upset that this is acceptable , that they can treat you however way they like and just not care about there customers, how is it that NOBODY from the sales team could contact me, and just throw in the lines off ''we sorry about all this'' I personally do not feel that they are sorry, this has been such a upsetting experience and I would advise anyone to stay away from them, the only reason I had to go through with my contract is because A: my old phone is faulty and B: Should I go elsewhere and do another application , my credit score would be affected from other providers having to do credit checks. The fact that nobody could help me for so long and no sales agent could call and advise the issue and assist with a solution is so upsetting I had to wait 7 days just to find out which device is out of stock and to get a call back, I didn't even receive a call from a manager even though '' this was escalated numerous time's'' this has just been an upsetting experience and if I could I would rate them 0 stars .1 and not continue doing business with them.