1 reviews | Active since Jun 2019
Worse experience every
I just had it now with mtn. I reniew my contract by them for a samsung 10 plus. I did nt even have the phone for a month and it got a small chip on the screen next to the power button. The screen when white. When i baught the phone mtn told me that i fo get one free screen replacement by samsung. I took my phone to samsung repairs by canal walk cape town were they told me they dont fixed the phone only untill samsung 7. And send me away to a place in canal walk that do replace the screen but charge R8000. I think its real bad for mtn to sell contract to customers and dont be honest. Mtn did sent me a reply. Please see attach. This phone is not a cheap phone. And i only believe in samsung. But its worse than worse of the service i get as a customer. Who must fixed my phone on the end of the day. I getting send away from samsung and mtn. This phone is baught new not second hand and its the worse experience i every receive from samsung and mtn i am a loyal client to both of this company's. I only believe in samsung and did believe that samsung and mtn always keep their clients happy and tread them professional but after this experience i am defnity not so sure anymore
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Warm Regards Mazwi Zuma
Complaints Analyst
Best regards,
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The Limited Warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by any person who is not authorised by the manufacturer and does not cover repair or replacement of any hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by any person/s not authorised by t he manufacturer. The Limited Warranty does not cover physical damage to the surface of the hardware including cracks or scratches on the LCD screen.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Warm Regards Mazwi Zuma
Complaints Analyst
Best regards,