Worse Experience ever

I took out a contract phone, a Samsung S3 with MTN. My phone went missing when i was at work going to site in September 2014 and i went to the police to report the incident . I filled in the insurance forms at MTN and when it was time for the Phone to be delivered MTN told me that i am insured with 24 hr Mobility not with them. And they had also told me that 24 hr mobility told me that i had not paid Insurance for 3 months and that they will not pay for my phone. <br> I have bank statements showing that i did make a payment, i have no idea what they are talking about. Its been close to 6 months now and i have not received my phone yet. Now MTN is saying something else and 24hr Mobility wont pay, I need my phone. I paid for the insurance every single month and i took up a contract phone with MTN i was not aware that the insurance was not with them. I have been waiting way to long to get answers and i need my case solved between MTN and 24hr Mobility because as far as i know its one deduction in my account. Who pays for something and then at the end u dont up using it ?