1 reviews | Active since Dec 2015
WORSE Experience
<p>This is the 5th time I’m writing on Hello Peter with regards to being billed incorrectly by MTN and nothing is being done, I’m being sent to everyone and they keep on telling me that they have escalated it to MTN bla bla bla, please note i will report your payment to my bank as *****, maybe then you will take me serious </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,