Worse customer service from MTN South Africa

<p>I have a contract and an insurance with MTN and now I have lost my phone and I app**** for claim and it's been 4 weeks now I haven't heard from them, when I call the insurance department they don't pick up the calls I have calls with different numbers several times but there's no answer they just play me a record of a lady selling the insurance products. What pains m,e most is that I have been MTN customer for 8 full years now using same number and I have been on contract for more than 28 months but still am getting such service.</p> <p> </p> <p>Now I have been paying for insurance and I can't get a new phone as I haven't heard from the insurance guys and I have sent the claim form more than 4 times getting difference reference numbers and now I don't know what to do because but I really need a phone. </p>