Worse customer service ever

On 03/05/21 I received an sms my contract was approved, courier will deliver. On 07/05/21 package was received The instructions are dail 083135 for activation. There is not 1 option to activate a number nor speak to a consultant on this number.

I sent various emails to *** with no response. On 01/09/21 i finally received a response after complaining on Facebook. Note, up till then this card was never activated. I queried several times again on Facebook messenger and all I get is : Hi Fiona, we sincerely apologize for the delay in resolving your query. We are following up with the support team, we will revert back a soon as we receive any communication on the matter. ~NN

No concrete explanation ofwhy they are expecting me to backpay data from May till date. I can pay the administrative costs and sim yes, but data??? They activated the sim on my query, but this sim is stil somewhere missing... Never used

How does MTN justify charging for un-used services???