worse case handling

My phone was ****** on 7the January 2016. I responded the case. Send email to the MTN claims department with no response. On the 25th January my email was read. Still no replay. I went to the MTN store where I was informed to submit a claim form with a copy of the affidavit. A week later (due to delay at the SAPD) I submitted the documentation. I was told that I will have a response within a week. After 2 weeks I went back to the store to hear that the claim in being processed. 2 weeks later after I heard nothing I went back to hear that the claim has been closed without any reason or response. It has been nearly 4 months, I am paying for a contract and insurance without a phone.