PN
Pero N

1 reviews | Active since Mar 2009

19 Mar 2016, 12:34

Worse Attitude Ever!

I called the Call Center to inquire about my data usage - I have noticed in recent weeks that I am buying 2GIG of data on a 3 days basis. I called the lines and spoke to a lady who confirmed that my account was having 1GB of data and she offered to transfer me to the data department. <br> <br> From this department, I was speaking to Brian Shabalala who contradicted the desk lady by informing me that I am having 21KB of data on my SIMcard. I requested that I get transferred back to the lady that gave me information regarding the remaining data in my SIMCard.<br> <br> To my surprise, I was transferred to a lady called Sandilisiwe, she could not even wait for me to introduce myself and tell her what my problem was, immediately after answering the phone, she started speaking fast claiming that she was not receiving any response from me , and she has no choice but to end the call. I reprimanded her telling her that I could hear her and she could hear me clearly. <br> <br> Few minutes later, she put me on hold and subsequently transferred me to a Tsonga line while my choice of language is English.<br> <br> <br> Ref# (19/03?2016 - 12:00)<br> 10GB Night Express (Promotion) - Expiring 2016/04/15<br> 21 KB (During Day Usage)

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Mar 2016, 15:48
Official
Hello coolyce,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

On the system it shows that you currently have 675 Mb internet bundle and 445 Mb Night Data.
You may also check your balance using *141*1# ok

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***