WORS CUSTOMER SERVICE (BS Service)

mtn should just close their contact centres, They have the most arrogant non customer service people ever. These people working at the call centres somehow thinks they can throw a process that themselves they don't understand. A simple procedure of SIM swap takes over 24 hours above their own SLA, and when you call the contact centre you are faced with angry people who are suppose to be customer care consultants.

mtn will continue to loose market share in the world. There is no one i know will every use mtn, i will make it my personal duty to pay for people to migrate to Vodacom, or other network providers

its either you train your consultant to be able to handle queries proffessionally not this nonsense they are doing, especially the night shift people.