1 reviews | Active since Nov 2016
Worried
<p>Ive had my MTN data account for 3 years. My bill is usually in the region of R160. October Bill was R8000. I've been given 3 very different reasons by 3 different people as to why its high, including that its because i didnt switch my modem off, roaming ands downloading windows 10 (which was done a year ago)! Ive ask to be contacted by billing 3 or 4 times. Still waiting. Refuse to pay this account. I only use my internet for Internet banking and the occasional email. Its not possible.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Billing Division to assist and resolve request. A call back will be done to advise and complete the billing issue.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Billing Division to assist and resolve request. A call back will be done to advise and complete the billing issue.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,