World Class Service - Jay Govender (specialty department) MTN S.A

I have just experienced possibly the very best customer service of all time. About two years ago I opened an MTN contract but experienced multiple issues surrounding this contract. All my attempts to address and resolve my dispute failed until I recently contacted JAY GOVENDER, MTN, specialty department, although he does not work in the consumer resolution department, he refused to shift accountability and took on my complaint head on, he escalated my complaint to the necessary heads of department and kept me up to date telephonic-ally as well as via email communications as to the progress been made, I escalated my 2 year old complaint to him on the 25.06.2018, unbelievably he called me back and resolved my complaint on the 26.06.2018, now this is what I call world class service, from inception he treated me as thought I was his only consumer, his customer centric approach is second to none and his willingness and eagerness to take accountability for his BRAND was just phenomenal. I am just so proud to have engaged with Jay Govender as the service that we generally receive in South Africa at the moment is horrific / none existent, but he has restored my faith in that there are individuals out there whom are prepared to go way beyond their call of duty to meet and exceed consumer expectations. Jay Govender from MTN specialty department is a MAVERICK who has the consumers well being at the fore front of everything that he does. I am truly humbled by this world class service that I have received first hand, MTN SA Jay Govender (specialty department) has restored my faith and commitment to your brand and he deserves a hearty congratulations.