World Class Incompetence!!
<p><span style="color: #555555; background-color: #ffffff;">I had a contract with Mtn that I cancelled on the 1st November 2016 reference no: ********** 18, however on the 25th November I was debited R243 and I thought it might be because the cancelation will only take effect after 30 days, so life moved on (well at least I thought it did). December the 25th debit order goes off again and thats when I contacted their customer care to make an enquiry only to be told its for the data I allegedly received in November ( on the 13th of November my Sim card was already removed from the network because it had that pop-up that I am not registered on the network when I checked if it's still active, so not sure how I could have received this data) so I let it go. January same 25th I was debited again and thats when I frustrations really started and was told the matter will be escalated to the retention desk but no feedback was received so I went to my bank to reverse this and still nobody contacted me and now today I received a notification that double the amount has gone off my account. I mean I long does it take for Mtn to resolve customer queries?? 6months or a year? I am hoping there's someone from Mtn that is competent enough to resolve this.</span></p>
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Replies (3)
MTN South Africa's replyOfficial
27 Feb 2017, 17:32Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your Id no or account number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply27 Feb 2017, 17:32
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with your Id no or account number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Best regards,
's updateReviewer Update
27 Feb 2017, 21:05Hi Mike
Please find my account number below:
A***
Cancelation reference no: ***.
Regards
's update27 Feb 2017, 21:05
Reviewer Update
Hi Mike
Please find my account number below:
A***
Cancelation reference no: ***.
Regards
's updateReviewer Update
26 Mar 2017, 07:20Clearly there's no commitment from Mtn to resolve this issue. Forwarded my account and cancellation reference number to Mike privately and 3 weeks later no feedback still. Now this is taking bad customer service to another level!!!
's update26 Mar 2017, 07:20
Reviewer Update
Clearly there's no commitment from Mtn to resolve this issue. Forwarded my account and cancellation reference number to Mike privately and 3 weeks later no feedback still. Now this is taking bad customer service to another level!!!