1 reviews | Active since Apr 2015
Wont stop my contract, bill me on blocked sim.
I am dissapointer with mtn service, no one has tried to contact me, only via email, with the same response.<br> I want my contract cancelled, since I asked for cancellation, Ive been billed EXCESIVELY...phone data calls. Even been billed for those data calls, on th 1.7.2015 but i blocked the sim 12 june. <br> <br> My account is horribly wrong. And being billed monthly more that a 1000 extra every month ..for a sim thats not even online.???<br> <br> Mtn showed my private personal infomation on hello peter, telling everyone that i owe then an exact amount of money. Also the one statement is 3000+, there is a credit, which I didnt allow, I halted my credit by R1, so im being billed for services I never used, and isnt allowed to be working...\data"calls\"" . <br> <br> I want my sim canceled. I want the bills being re looked at"
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a data billing query has been logged to investigate the data charges on the May and June invoices. The reference number is Request ***.
The matter has been escalated to the Retentions Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that a data billing query has been logged to investigate the data charges on the May and June invoices. The reference number is Request ***.
The matter has been escalated to the Retentions Department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi