wonder if customers are all treated this way by mt

Phone has been lost since July and till today my issue has not been solved. I called las week Monday to follow up after several follow ups. Spoke to Patrick who confirmed that he send my claim to the finance department and it will be finalized within 5 working days. I called yesterday which was the 5th working Day luckily I spoke to Patrick again and he told me sorry our finance department has not done anything u have to wait 5 more days. I asked him if is that fair he said no but still said I have to wait 5 more working days. I'm asking myself what's 5 working days to mtn. In my life I've never seen such poor customer service.going to 3 months without a phone but I'm paying insurance.