MB
Michiel B
1 reviews | Active since Mar 2013
30 Jul 2015, 01:12
Won't deduct payment from my account
I paid my account on the 7th of July, shortly got cut off and THREATENED with bad credit ratings. I've sent proof of payment to [Email Removed] and [Email Removed] numerous times and the amount still hasn't been deducted. <br> I've been cut off twice now and lost business thanks to that. If this doesn't get sorted once and for all, you are definitely losing a customer (Your signal is already ******* where I live).
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 11:38Hello m_bester,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply14 Aug 2015, 11:38
Official
Hello m_bester,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the line is reactivated and currently in use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***